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Privacy Policy

Privacy Notice

 

How We Use Your Information

This privacy notice tells you wat to expect when Anchorpoint Group Limited (including its trading names Exporta, anchorpoint and Silverbuck) collects personal information.  It applied to information we collect about: -

 

Visitors to our websites

People who use our services e.g. customers, those who subscribe to our blog or request information from us

Suppliers

Job Applicants and current and former employees

 

Visitors to our websites

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Use of Cookies

We use cookies to enhance your overall experience.

Here is a list of the cookies we use.

_ga, _gid, - These cookies are used to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

NID - This cookie is used to contribute to the personalization of the ads in Google programs like Google search. So personalized ads can be shown on Google.

__UTMZ - Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

_UTMB - Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing _utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

_UTMC - Cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit

_UTMA - Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics

__zlcmid - Zopim provides live customer service chat on your Site. Cookie stores Zopim Live Chat ID to identify the device during visits.

_cfluid - This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information

_hjIncludedInSample - Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

 

People who use our services

Anchorpoint Group Limited provide various services to business and the public.  We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

 

LiveChat

We use a third party provider, Zendesk for our LiveChat service, which we use to handle customer enquiries in real time.  If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.  You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

 

Job Applicants and current and former employees

If you have any queries about the process or how we handle your information please contact us on 01592 650900.

 

All of the information you provide during the application and employment will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.  We will not share any of the information you provide with any third parties for marketing purposes or store any of your information outside of the European Economic Area.

 

If you are employed by Anchorpoint Group Limited, relevant details about you will be provided to Drummond Laurie who provide payroll services to the ICO. This will include your name, bank details, address, date of birth, National Insurance Number and salary.

 

Complaints of Queries

Anchorpoint Group tried to meet the highest standards when colleting and using personal information.  For this reason we take any complaints we received very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

 

Access to Personal Information

Anchorpoint Group Limited to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.


To make a request for any personal information we may hold you please contact us on 0159 2650900 and speak to the Executive Assistant.

 

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

Your right to be forgotten

You have the right to be forgotten.  To exercise this right, email [email protected] with your request.

 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 16th March 2018.